I cannot login to my Sutori account. What can I do?
First of all, make sure you are logging in with the email address you used to sign up to Sutori. You must also make sure you are logging in with the same mechanism (Google, Microsoft Office 365, Clever, Facebook, email).
If you no longer remember your password, follow this link to reset it.
If you still cannot login, email us at help@sutori.com and we'll take a look at our database. It can happen that users create several aVery popularHow do I delete my account?
You can delete your account at any time on your profile page. Please note that all created stories and data associated with your account will also be deleted.PopularPrivacy: What happens to my students' data? Are you COPPA, SOPPA, SOPIPA and FERPA-compliant?
Students' data is kept secure and nothing is shared with any third parties. Furthermore, we are COPPA, SOPPA, SOPIPA & FERPA compliant and guarantee that we will not collect personal information from a child that is under 13 unless we have authorization.
In other words, we only collect personal information through Sutori from a child under 13 if the student’s school, district, and/or teacher has agreed to obtain parental consent for the use and benefit of the learning environment.
When signinSome readersWhat domains need to be whitelisted for Sutori to work on a school network?
There are five domains to whitelist for the application to be functional:
https://www.sutori.com/
assets.sutori.com
d1ox703z8b11rg.cloudfront.net
hstry-education-production.s3.us-west-2.amazonaws.com
owcqxq3rnb.execute-api.us-east-1.amazonaws.com
https://api.unsplash.com/
We also have an in-app chat that may be of use to teachers who require support (enable the domains "crisp.chat" and "crisp.im").
Finally, a student or teacher can embed various resources into their stSome readersHow is security managed on Sutori?
Sutori takes the security of you and your students very seriously. Our team implemented security best-practices at every level.
Encryption everywhere
When you visit Sutori, all communication between our servers and you is encrypted using the most modern standards. This includes:
Any content that you write on Sutori.
Any media (images, audio, video) that you download or upload.
This allows you and your students to stay safe:
Hide the data as it is being transmitted on the networkSome readersHow do I sign up?
Go to the sign up page and register with your email address using the Sutori form or register directly with your Google, Clever, Microsoft Office 365 or Facebook accounts.
That's it, you are ready to go 😀Some readersWhat device is best for Sutori?
Sutori is a web application and works on all devices including desk and laptops, Chromebooks, iPads, iPhone and Android devices.
Please note that reading and interacting with stories (adding comments, answering quiz questions) works well on tablets, but the creation process (typing, editing, switching between tabs) is better suited to a mouse-keyboard combo.Few readersDoes Sutori work on iPad?
Yes, Sutori works on iPad through any web browser (Chrome, Safari, Firefox, Edge).
We do not however have a native or mobile app. On iPads, Sutori works well for browsing and commenting, less for creating where the keyboard-mouse combo of a desk or laptop is more useful.
If the Sutori experience on iPad is not as optimized as we would like, there are however a few things to take into account to improve the experience and the speed on iPad.
Have the most up-to-date iPads.
Close all unneFew readersIs there a limit to the number of stories I can create?
You can create as many stories as you wish 😀Few readersWhat web browsers does Sutori support?
Sutori works on Chrome, Safari, Firefox, and Edge.Few readersIs Sutori GDPR compliant?
Yes we are. Since the beginning, we have made sure privacy is at the forefront of our development and this will continue to be the case. We are also COPPA and FERPA compliant, a set of regulations to protect the privacy of students under the age of 13.Few readersI have forgotten my password. How do I reset it?
If you no longer remember your password, you can reset it on the login page (see screenshot below) or directly via this link. If you signed up with Google, Clever, Microsoft Office 365 or Facebook, you can reset it by clicking on the sign up links first.Few readersDoes Sutori have any advertising?
There's already enough commercial advertising on the web so, no, we do not have any advertising on Sutori 😀Few readersAn error message keeps popping up. What can I do?
Red Error Message on Sutori
The large red box error message comes up when the autosave function is not functioning. There are several reasons this may be happening:
Your internet connection is slow. Try and get a stronger signal or connect to a more reliable network.
A firewall is interfering with Sutori's uploader. If you are at school, here are a list of [domains to whiteliFew readersMy school blocks YouTube. What can I do?
There are other options! You can embed videos from Flipgrid, Vimeo, WeVideo, Vineyard, EdPuzzle as well as videos from the likes of Facebook or Instagram (full list of embeds here).
You can also upload your own videos in the Mp4 format.Few readersHow do I use Sutori? How does it work best?
There are three ways you can use Sutori.
1. Learning resource
Add text, media, resources and all kinds of interactivity to a story on any topic. You can then get your students to watch the videos, read the content, answer the quiz questions etc., in class or at home. Get students engaged in the content through comments. Here's a recent example from the good folk at ADL.
2. Student pFew readersCan I search for resources?
The 'Resources' page is a place to find inspiration and copy resources you may want to use in your teaching. There is unfortunately no search function yet.Few readersAccessibility: Do you have a VPAT form for Sutori?
Yes we do. Here is a PDF copy of our Sutori VPAT Form.
If you have any specific questions on accessibility and Sutori, please drop us an email at help@sutori.comFew readersWhat is Sutori's breach plan and policy?
Overview
All Sutori staff have a responsibility to remain vigilant and protect the data stored within the systems we support. In the event of a cyber security incident, Sutori's staff have been trained to expeditiously deal with the matter.
Any event that threatens the confidentiality, integrity or availability of the information resources we support or utilize internally should immediately be reported to management. Teachers, students and parents are encouraged to notify Sutori immediFew readersCan I change my email address?
Yes, on your profile page you can change your email address. You will have to sign in with this email address the next time you connect.Few readersHow do I organize my stories into folders, collections, units and assignments?
On your 'Stories' page you can easily create a collection to organise your stories. You can create as many collections as you wish and even add stories to multiple collections. You can directly create a story within a collection or move them from one collection to another:
You can also move a story to a collection when the story is open.Few readersHow can I keep my work once I graduate?
We understand you will likely lose access to your school email address when you graduate. You can first try changing your account's email in your profile. If you no longer have access to your account, follow the steps below:
Step 1
Create a free student account on Sutori.
Step 2
Head on over to the stories you have created (you can access these links if they were set to private or public). Click on "Copy" to have your own version:
