I cannot login to my Sutori account. What can I do?
First of all, make sure you are logging in with the email address you used to sign up to Sutori. You must also make sure you are logging in with the same mechanism (Google, Microsoft Office 365, Clever, Facebook, email).
If you no longer remember your password, follow this link to reset it.
If you still cannot login, email us at help@sutori.com and we'll take a look at our database. It can happen that users create several accoVery popularHow do I delete my account?
You can delete your account at any time on your profile page. Please note that all created stories and data associated with your account will also be deleted.PopularHow do I embed a Sutori story into Weebly?
Please follow this guide in order to embed your Sutori into the Weebly website.
First Step - Copy the Embed Code
You need to first make the story public. Click on "Share" on the top right of the story under the banner and then on the 'Embed' tab. Make the story public and then copy the embed code.
![](https://storage.crisp.chat/users/helpdesk/website/8871Some readersWhat domains need to be whitelisted for Sutori to work on a school network?
There are five domains to whitelist for the application to be functional:
www.sutori.com
assets.sutori.com
d1ox703z8b11rg.cloudfront.net
hstry-education-production.s3.us-west-2.amazonaws.com
owcqxq3rnb.execute-api.us-east-1.amazonaws.com
'http://api.unsplash.com/'
We also have an in-app chat that may be of use to teachers who require support (enable the domains "crisp.chat" and "crisp.im").
Finally, a student or teacher can embed various resources into their stories. ThiSome readersPrivacy: What happens to my students' data? Are you COPPA, SOPIPA and FERPA-compliant?
Students' data is kept secure and nothing is shared with any third parties. Furthermore, we are COPPA, SOPIPA & FERPA compliant and guarantee that we will not collect personal information from a child that is under 13 unless we have authorization.
In other words, we only collect personal information through Sutori from a child under 13 if the student’s school, district, and/or teacher has agreed to obtain parental consent for the use and benefit of the learning environment.
When signing up, tSome readersHow do I embed Sutori on Google Sites?
First, open up your story and click on 'Share'. On the 'Embed' tab, you will have to make your story public to access the embed code. You can then copy the embed code and paste it into Google Sites.
Here are the steps when you're logged into Google Sites:
Click on 'Embed' and add a block to your Google Sites
Embed from the web and paste the Sutori EmbeSome readersHow do I sign up?
Go to the sign up page and register with your email address using the Sutori form or register directly with your Google, Clever, Microsoft Office 365 or Facebook accounts.
That's it, you are ready to go 😀Some readersHow is security managed on Sutori?
Sutori takes the security of you and your students very seriously. Our team implemented security best-practices at every level.
Encryption everywhere
When you visit Sutori, all communication between our servers and you is encrypted using the most modern standards. This includes:
Any content that you write on Sutori.
Any media (images, audio, video) that you download or upload.
This allows you and your students to stay safe:
Hide the data as it is being transmitted on the networkFew readersWhat device is best for Sutori?
Sutori is a web application and works on all devices including desk and laptops, Chromebooks, iPads, iPhone and Android devices.
Please note that reading and interacting with stories (adding comments, answering quiz questions) works well on tablets, but the creation process (typing, editing, switching between tabs) is better suited to a mouse-keyboard combo.Few readersDoes Sutori support an LTI Integration?
Yes! Sutori currently works with any LMS system that supports an LTI integration, including the following:
Blackboard
Canvas
D2L (Desire 2 Learn)
PowerSchool
Moodle
Schoology
Click here to learn more on how you wish to set up Sutori within your LMS. No extra steps are required for Sutori to work with Google Classroom and Clever.Few readersHow do I embed Sutori on Wix?
First, open up your story and click on 'Share'. On the 'Embed' tab, you will have to make your story public to access the embed code. You can then copy the embed code and paste it into your Wix website.
Here are the steps when you're logged into Wix's website builder:
Click on 'More' and then select the 'Embed' item type
Select the option HTML iframe aFew readersDoes Sutori work on iPad?
Yes, Sutori works on iPad through any web browser (Chrome, Safari, Firefox, Edge).
We do not however have a native or mobile app. On iPads, Sutori works well for browsing and commenting, less for creating where the keyboard-mouse combo of a desk or laptop is more useful.
If the Sutori experience on iPad is not as optimized as we would like, there are however a few things to take into account to improve the experience and the speed on iPad.
Have the most up-to-date iPads.
Close all unneFew readersWhat web browsers does Sutori support?
Sutori works on Chrome, Safari, Firefox, and Edge.Few readersIs Sutori GDPR compliant?
Yes we are. Since the beginning, we have made sure privacy is at the forefront of our development and this will continue to be the case. We are also COPPA and FERPA compliant, a set of regulations to protect the privacy of students under the age of 13.Few readersI have forgotten my password. How do I reset it?
Don't worry, we have your back covered! If you no longer remember your password, you can reset it on the login page (see screenshot below). If you signed up with Google, Clever, Microsoft Office 365 or Facebook, you can reset it by clicking on the sign up links first.Few readersIs there a limit to the number of stories I can create?
You can create as many stories as you wish 😀Few readersDoes Sutori have any advertising?
There's already enough commercial advertising on the web so, no, we do not have any advertising on Sutori 😀Few readersHow do I use Sutori? How does it work best?
There are three ways you can use Sutori.
1. Learning resource
Add text, media, resources and all kinds of interactivity to a story on any topic. You can then get your students to watch the videos, read the content, answer the quiz questions etc., in class or at home. Get students engaged in the content through comments. Here's a recent example from the good folk at ADL.
2. Student presFew readersAccessibility: Do you have a VPAT form for Sutori?
Yes we do. Here is a PDF copy of our Sutori VPAT Form.
If you have any specific questions on accessibility and Sutori, please drop us an email at help@sutori.comFew readersHow do I organize my stories into folders, collections, units and assignments?
On your 'Stories' page you can easily create a collection to organise your stories. You can create as many collections as you wish and even add stories to multiple collections. You can directly create a story within a collection or move them from one collection to another:
You can also move a story to a collection when the story is open.Few readersCan I change my email address?
Yes, on your profile page you can change your email address. You will have to sign in with this email address the next time you connect.Few readersWhat is Sutori's breach plan and policy?
Overview
All Sutori staff have a responsibility to remain vigilant and protect the data stored within the systems we support. In the event of a cyber security incident, Sutori's staff have been trained to expeditiously deal with the matter.
Any event that threatens the confidentiality, integrity or availability of the information resources we support or utilize internally should immediately be reported to management. Teachers, students and parents are encouraged to notify Sutori immediateFew readers
