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Most Common Questions
I cannot login to my Sutori account. What can I do?
First of all, make sure you are logging in with the correct email address and with the correct method (Google, Facebook, Office 365, Clever). If you no longer remember your password, follow this link to reset it. If you still cannot login, email us at firstname.lastname@example.org and we'll take a look at our database. It can happen that users create several accounts by mistake :)
How do I delete my account?
You can delete your account at any time on your profile page. Please note that all created stories and data associated with your account will also be deleted.
What domains need to be whitelisted for Sutori to work on a school network?
There are four domains to whitelist for the application to be functional: www.sutori.com assets.sutori.com d1ox703z8b11rg.cloudfront.net hstry-education-production.s3.us-west-2.amazonaws.com owcqxq3rnb.execute-api.us-east-1.amazonaws.com We also have an in-app chat that may be of use to teachers who require support. For that you would need to enable the domains "crisp.chat" and "crisp.im". Finally, a student or teacher can embed various resources into their stories. This c
How do I embed Sutori on Google Sites?
First, open up your story and click on "Share". On the 'Embed' tab, you will have to make your story public to access the embed code. You can then copy the embed code and paste it into Google Sites. Here are the steps when you're logged into Google Sites: Click on "Embed" and add a block to your Google Sites Embed from the web and paste the Sutori Embe
Privacy: What happens to my students' data? Are you COPPA and FERPA-compliant?
Students' data is kept secure and nothing is shared with any third parties. Furthermore, we are COPPA & FERPA compliant and guarantee that we will not collect personal information from a child that is under 13 unless we have authorization. In other words, we only collect personal information through Sutori from a child under 13 if the student’s school, district, and/or teacher has agreed to obtain parental consent for the use and benefit of the learning environment. When signing up, there is
Accessibility: Do you have a VPAT form for Sutori?
Yes we do. Here is a PDF copy of our Sutori VPAT Form.
How do I embed a Sutori story into Weebly?
Please follow this guide in order to embed your Sutori into the Weebly website. First Step - Copy the Embed Code You need to first make the story public. Click on "Share" on the top right of the story under the banner and then on the 'Embed' tab. Make the story public and then copy the embed code. !(https://storage.crisp.chat/users/helpdesk/website/8871
How do I sign up?
Go to the sign up page and register with your email address using the Sutori form or register directly with your Google, Clever, Microsoft or Facebook accounts. That's it, you are ready to go :)
What device is best for Sutori?
Sutori is a web application and works on all devices including desk and laptops, Chromebooks, iPads and Android devices. Please note that reading and interacting with stories (adding comments, answering quiz questions) works well on tablets, but the creation process (typing, editing, switching between tabs) is better suited to a mouse-keyboard combo.
Is there a limit to the number of stories I can create?
You can create as many stories as you wish :)
How is security managed on Sutori?
Sutori takes the security of you and your students very seriously. Our team implemented security best-practices at every level. Encryption everywhere When you visit Sutori, all communication between our servers and you is encrypted using the most modern standards. This includes: Any content that you write on Sutori. Any media (images, audio, video) that you download or upload. This allows you and your students to stay safe: Hide the data as it is being transmitted on the network
Does Sutori support an LTI Integration?
Yes we do. Sutori currently works with the following LMS systems: 1. Blackboard 2. Canvas 3. D2L (Desire 2 Learn) 4. Google Classroom 5. Haiku (PowerSchool) 6. Moodle 7. Schoology Please contact us at email@example.com if you wish to learn more about our integrations and how we can get your school/college/district setup.
What web browsers does Sutori support?
Sutori works on Chrome, Safari, Firefox, Internet Explorer 11 and Edge.
I have forgotten my password. How do I reset it?
Don't worry, we have your back covered! If you no longer remember your password, you can reset it on the login page (see screenshot below). If you signed up with Google, Clever, Microsoft or Facebook, you can reset it by clicking on the sign up links first.
Does Sutori have any advertising?
There's already enough commercial advertising everywhere so, no, we do not have any advertising on Sutori :)
Is Sutori GDPR compliant?
Yes we are. Since the beginning, we have made sure privacy is at the forefront of our development and this will continue to be the case. We are also COPPA and FERPA compliant, a set of regulations to protect the privacy of students under the age of 13.
How do I embed Sutori on Wix?
First, open up your story and click on 'Share'. On the 'Embed' tab, you will have to make your story public to access the embed code. You can then copy the embed code and paste it into your Wix website. Here are the steps when you're logged into Wix's website builder: Click on More and then select the "Embed" item type Select the option HTML iframe and
Does Sutori work on iPad?
Yes, Sutori works on iPad through any web browser (Chrome, Safari, Firefox). We do not however have a native or mobile app. On iPads, Sutori works well for browsing and commenting, less for creating where the keyboard-mouse combo of a desk or laptop is more useful. If the Sutori experience on iPad is not as optimized as we would like, there are however a few things to take into account to improve the experience and the speed on iPad. Have the most up-to-date iPads. Close all unnecessar