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SUTORI UNLIMITED & PRO
Upgrading, payments, downgrading
What is the difference between the free and paying plans on Sutori?
Sutori Unlimited provides educators with an unlimited use of the tool. With the free version, you can create as many presentations as you wish but you are limited to only adding text and image items. More info on the difference between the free and paying plans here. When signing up, you are given a free 30-day trial of Sutori Unlimited (if you are a teacher or student) and Sutori Pro (if you are a business) so you can test out all features. ➡️ **Educators
Is this free? What is Sutori Essential?
When signing up, you are given a free 30-day access to Sutori Unlimited which provides you with all features. Beyond, if you do not upgrade, you will be automatically put on Sutori Essential, the free plan which, essentially, limits the creation tool to adding text and images only to presentations.
What is Sutori Unlimited?
When signing up, all users are put on free trial of Sutori Unlimited for 30 days. This includes all the functionalities of the tool. At the end of the 30-day period, you will automatically be put on Sutori's free plan. Please note that all students that are linked to you will be put on the plan you have. So if you upgrade, all your students will also be upgraded :)
I have purchased several Unlimited educator subscriptions. How do I manage them?
When you purchase more than one subscription, you will set up a subscription manager for you. This enables you to provide access to all features to your educator colleagues. Log into your account, click on your profile picture, then select "Manage Subscriptions": Manage Subscriptions From here, you can add them using their email address. If they do not have an ac
Can I extend my trial?
If you are an educator, you can extend your trial of Sutori Unlimited for an extra 30 days. All an educator needs to do is click on the profile image, select "invite a friend" as on the screenshot below and insert the email address of three or more fellow colleagues or educators. You will then immediately have access to an extra 30 days of Unlimited. Students in your list on your
Is there a trial period of Sutori Unlimited?
When signing up to Sutori, you are automatically put on a free 30-day trial of Sutori Unlimited, which gives you access to all of Sutori's features. At the end of the trial period, you will be automatically put on Sutori's free plan which, essentially, limits your presentations to text and images only.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Please note that you have 15 days from the day of purchase to reclaim your money back if you are not satisfied. Once you cancel your subscription within that time frame, you are automatically refunded your money. To cancel your subscription, head on over to your "Profile" and click on "Billing". You will then be able to cancel your subscription to Sutori. !(https://storage.crisp.chat/users/helpdesk/website/daed1b27dc6e3000/cancelyoursubscrip
How do I remove the Sutori branding?
If you are a business user, upgrade to Pro to remove the Sutori branding and sharing strip. You will also have access to all the functionalities of the tool. More information on our pricing on our business page. Please note that the branding and sharing strip will be removed on all embedded stories only. ➡️ Examples of an embedded story without and with the Sutori brand and sharing strip 👇 ![Without the sharin
How can I pay for Sutori Unlimited?
There are two methods of paying. The first (and easiest) is through our online payment system powered by Stripe. We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club. The second is by postal order or check (minimum of $500). When purchasing, you will be able to select your payment method or email us directly at email@example.com. Simply fill in the requirements and we will get back to you promptly.
What happens at the end of my trial?
You will automatically be switched to our free Sutori Essential plan and all work created (including videos, links, quizzes, images etc.) remains accessible, editable and shareable.
What is Sutori Pro?
When signing up, all business users are put on free trial of Sutori Pro for 30 days. This includes all the functionalities of the tool. At the end of the 30-day period, you will automatically be put on Sutori's free plan. If you choose to upgrade to Pro, you will have access to all of Sutori's features and the branding and sharing strip will be removed on all embedded stories. If you have any questions or are looking for a specific plan that will work for you, simply drop us a note [sales@s
What do you do with my credit card info?
Your credit card data is securely handled by Stripe, one of the biggest and most trusted names in online payments (with customers like Amazon and Booking.com). Your credit card data is never received or stored on our servers.
How long does my subscription last?
Sutori Unlimited & Sutori Pro subscriptions last for 365 days from day of purchase. They are automatically renewed at the end of this period. Please note that we send you an email reminder two weeks prior to the renewal in case you wish to cancel your subscription.
How do I renew my subscription?
Your annual subscription is automatically renewed at the time of expiration. We send out a reminder by email two weeks before the end of the subscription in case you wish to change your credit card details or cancel. You can do so in your profile at any time.
I would like a custom solution for my business, what are the next steps?
We have many businesses who use Sutori for company roadmaps, in-house and outbound presentations... Would you like a quote for you and your team? Maybe you want to keep your team's work private and away from search engines? We provide tailored solutions so please email us at firstname.lastname@example.org and we can help you get setup.
How can my school pay for this?
We sell directly to departments, schools and institutions. Simply message us at email@example.com and we’ll get back to you with more information.
If I upgrade, do my students upgrade also?
Yes, all students on your 'Students' page will be automatically upgraded.
I have upgraded to Unlimited, but my students are are still on the free plan. What to do?
To also have access to the upgraded features, students must be in your list of students on your 'Students' page. 👉 More info on how to invite your students here.
Can I get a discount?
We have an ambassador program for educators, the Sutori Storytellers, which grants you a discount on your Sutori Unlimited plan. 👉 More info here.
Where can I find receipts and invoices?
Head on over to your "Profile" and click on "Billing". You will be able to access all past invoices. For receipts, or anything else regarding billing, please message us at firstname.lastname@example.org.