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SUTORI UNLIMITED & PRO
How to Upgrade Your Account
What is Sutori Analytics? How does it work?
Here is a guide on what you can measure with Sutori Analytics. Below you'll find a recap video.
What is the difference between the free and paying plans on Sutori?
Sutori Unlimited and Sutori Pro, the paying plans, provides you with an unlimited use of the tool. With the free version, you can create as many presentations as you wish but the creation tool is limited to only adding text and image items. When signing up, you are given a free 30 day trial of Sutori Unlimited (if you are a teacher or student) and Sutori Pro (if you are a business) so you can test out all features.
What is Sutori Unlimited?
When signing up, all users are put on free trial of Sutori Unlimited (value $99) for 30 days. This includes all the functionalities of the tool. At the end of the 30 day period, you will automatically be put on Sutori's free plan. Please note that all students that are linked to you will be put on the plan you have. So if you upgrade, all your students will also be upgraded :)
Is there a trial period of Sutori Unlimited?
When signing up to Sutori, you will automatically be put on a free 30-day trial of Sutori Unlimited, which gives you access to all of Sutori's features. At the end of the trial period, you will be automatically put on Sutori's free plan which, essentially, limits your presentations to text and images only.
Is this free? What is Sutori Essential?
When signing up, you are given a free 30 day access to Sutori Unlimited which provides you with all features. Beyond, if you do not upgrade, you will be automatically put on Sutori Essential, the free plan which, essentially, limits the creation tool to adding text and images only to presentations.
How do I remove the Sutori branding?
If you are a business user, upgrade to Pro to remove the Sutori branding and sharing strip. You will also have access to all the functionalities of the tool. Please note that the branding and sharing strip will be removed on all embedded stories only. Please visit our Business page where you can upgrade to Sutori Pro.
How can I pay for Sutori Unlimited?
There are two methods of paying. The first (and easiest) is through our online payment system powered by Stripe. We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club. The second is by postal order or check (minimum of $500). When purchasing, you will be able to select your payment method or email us directly at email@example.com. Simply fill in the requirements and we will get back to you promptly.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Please note that you have 15 days from the day of purchase to reclaim your money back if you are not satisfied. Once you cancel your subscription within that time frame, you are automatically refunded your money (no questions asked). To cancel your subscription, head on over to your "Profile" and click on "Billing". You will then be able to cancel your subscription to Sutori. ![Cancel your subscription by clicking through to your profile on Su
How long does my subscription last?
Sutori Unlimited & Sutori Pro subscriptions last for 365 days from day of purchase. They are automatically renewed although we send you an email reminder two weeks prior to the renewal asking if you wish to continue or cancel your subscription.
I have purchased several Unlimited educator subscriptions. How do I manage them?
If you have purchased several educator Unlimited subscriptions, you can manage all accounts that you wish to upgrade directly on Sutori. To enable this feature, please email us at firstname.lastname@example.org and we will get it setup for you. You will then have the following option by clicking on your profile picture on Sutori once you are logged in: Manage Subscriptions(https://storage.crisp.chat/users/helpdesk/website/8871323e-06fa-4499-9e2e-fc953d1c2fd9/864c1eba-63f6-46af-a
What happens at the end of my trial?
You will automatically be switched to our free Sutori Essential plan and all work created (including videos, links, quizzes, images etc.) remains accessible and shareable.
What do you do with my credit card info?
Your credit card data is handled by Stripe, one of the biggest names in payments with customers like Amazon, TED, The Guardian and Udacity. Your credit card data is never received or stored on our servers.
I would like a custom solution for my business, what are the next steps?
We have many businesses who use Sutori for company roadmaps, in-house and outbound presentations... Would you like a quote for you and your team? Maybe you want to keep your team's work private and away from search engines? We provide tailored solutions so please email us at email@example.com and we can help you get setup.
How do I renew my subscription?
Your annual subscription is automatically renewed at the time of expiration. We send out a reminder by email one month before the end of the subscription.
How can my school pay for this?
We sell directly to departments, schools and institutions. Simply message us at firstname.lastname@example.org and we’ll get back to you with more information.
If I upgrade, do my students upgrade also?
Yes, all students - whether imported from Google Classroom, Clever or students that have manually added you through the teacher code - that are on your 'Students' page will be automatically upgraded. Access your 'Students' page.
What is Sutori Pro?
When signing up, all business users are put on free trial of Sutori Pro (value $399) for 30 days. This includes all the functionalities of the tool. At the end of the 30 day period, you will automatically be put on Sutori's free plan. If you choose to upgrade to Pro, you will have access to all of Sutori's features and the branding and sharing strip will be removed on all embedded stories too. If you have any questions or are looking for a specific plan that will work for you, simply drop u
Can I extend my trial?
You can extend your trial of Sutori Unlimited for an extra 30 days. All an educator needs to do is click on the profile image, select "invite a friend" as on the screenshot below and insert the email address of three or more fellow colleagues or educators. You will then immediately have access to an extra thirty days of Unlimited. Students that you have imported or those that hav
I have upgraded to Unlimited, but my students are are still on the free plan. What to do?
Students need to add you as a teacher to have access to upgraded features. You can either import them from Google Classroom, Clever or they can add you manually with the teacher code. Go to the 'Students' page to get started. Here is more info on how to get your students onboard. Start by going to the students page.(https://storage.crisp.chat/users/helpdesk/website/8871323e-06fa-4499-9e2e-f